- Free Shipping on Orders Over $199
Return and refund requests will only be considered under the following circumstances:
You received an incorrect item.
The product was delivered in a damaged, defective, or expired condition.
The item received does not match the product description on our website.
Issues must be reported within 3 days of delivery with clear photos of the product and its packaging.
For health, safety, and compliance reasons, we cannot accept returns or provide refunds for:
Opened, used, or partially consumed items.
Prescription medicines (unless supplied incorrectly or damaged).
Products requiring cold chain or temperature-sensitive storage.
Items without original packaging, labels, or purchase invoice.
To request a return or refund, please:
Email us at support@myhealbox.com with your Order ID, photographs of the product, and a short description of the issue.
Our customer care team will review your case within 24–48 hours.
If approved, we will arrange a return pickup (where available) or provide return instructions.
Refunds are processed back to the original payment method.
It may take 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
Refunds apply only to items that meet our return conditions.
If an order is canceled before dispatch (refer to our Cancellation Policy), a full refund will be initiated promptly.
Returned items must be unused and in their original condition with intact packaging.
MyHealBox reserves the right to reject requests that do not meet our return standards.
Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.